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Privacy Policy

Effective from 25th May 2018

The Boost Box Company is committed to protecting and respecting your privacy.

This policy together with our website terms of use Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  

By visiting www.theboostboxcompany.com  you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) 2018, the data controller is The Boost Box Company of 19 Wimblehurst Road, Horsham, West Sussex, RH12 2EA.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site, or by corresponding with us by phone, email or otherwise. This includes information you provide when you register on our site, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site.  The information you give us may include your name, address, email address and phone number, financial and credit card information.

Information we collect about you

With regard to each of your visits to our site, we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; and any phone number used to call our customer service number.

Information we receive from other sources

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers), and may receive information about you from them.

    Cookies

    Our site uses cookies to distinguish you from other users of our site.  This helps us to provide you with a good experience when you browse our site, and also allows us to improve our site.  For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

    Uses made of the information

    We use information held about you in the following ways:

    Information you give to us

    We will use this information:

    • to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.

    Information we collect about you

    We will use this information:

    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    Information we receive from other sources
    • We may combine this information with information you give to us and information we collect about you.  We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

    Disclosure of your information

    We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    We may share your information with selected third parties including:

    • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
    • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

    We may disclose your personal information to third parties:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    • If The Boost Box Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website acceptable use policy or terms and conditions for online sales and other agreements; or to protect the rights, property, or safety of The Boost Box Company, our customers, or others.

    Where we store your personal data

    The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers.  Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support and administration services.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    All information you provide to us is stored on third party secure servers.  Any payment transactions will be encrypted using SSL technology by our third-party e-commerce platform provider.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

    The shop section of our site is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products to you.  The personal data and other data you provide is stored through Shopify’s data storage, databases, and the general Shopify application.  Shopify store your personal data and other data on a secure server behind a firewall.  For more information please read Shopify’s Privacy Policy.

    When you pay for a product on our site, the transaction is carried out using Sage Pay’s secure payment gateway; however, Shopify also stores your credit/debit card information. Shopify encrypts the card information through the Payment Card Industry Data Security Standard, and your purchase transaction data is stored by Shopify only as long as is necessary to complete your transaction. After the transaction is complete, the purchase transaction information is deleted.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    Your rights

    You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at: hello@theboostboxcompany.com.

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

    Access to information

    The GDPR gives you rights access information held about you.  Your right of access can be exercised in accordance with the Regulation.  

    Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.  Please check back frequently to see any updates or changes to our privacy policy.

    Contact

    Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to: hello@theboostboxcompany.com

    Cookie Policy

    Effective from 25th May 2018

    Information about our use of cookies

    The Boost Box Company uses cookies to distinguish you from other users of our site.  This helps us to provide you with a good experience when you browse our site, and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    What is a cookie?

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer's hard drive.

    What cookies are used on our site? 

    We use the following cookies:

    • Strictly necessary cookies.These are cookies that are required for the operation of our site.  They include, for example, cookies that enable you to browse our site, use its features, and access secure areas.  The use of these cookies is essential for our site to work, and we do not use these cookies to collect personal information about you.  For example, we use user-input cookies for the duration of a session, to keep track of a user’s input when filling in forms that span several pages.
    • Analytical/performance cookies. We use performance cookies to collect information about how you use our site, and how often.  These cookies only gather information for statistical purposes, and do not gather any information that can personally identify you.  However, because these cookies are not strictly necessary for the use of our site, we require your consent to use them.  The performance cookies we use include:
      • First party analytics cookies. We use these cookies to estimate the number of unique visitors, to improve our site, and to detect the most searched for words in search engines that lead to a webpage.  These cookies are not used to target you with online marketing.  We use these cookies to learn how our site is performing, and make relevant improvements to improve your browsing experience.
      • We also use Google Analytics and other third party analytics providers to help measure how users interact with our site content. These cookies “remember” what our users have done on previous pages and how they have interacted with the site.  For more information on Google Analytics, visit Google’s information page.  For instructions on how opt out of Google Analytics, see below.
    • Functionality cookies.These are used to remember choices you have made or information you have provided, such as your username, language, or the region you are in.  This allows us to tailor your site experience specifically to your preferences.  For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits, or to gain access to authorised content across pages.  The functional cookies we use include:
      • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
      • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (for example image quality, network link speed, and buffering parameters).
      • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
      • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
    • Targeting cookies. These cookies are used on our site to tailor marketing to you and your interests, and to provide you with a more personalised service in the future.  These cookies remember that you visited our site, and we may share this information with third parties, such as advertisers.  Although these cookies can track your visits to our site and other sites, they typically cannot personally identify you.  Without these cookies, the advertisements that you see may be less relevant and interesting to you.  We do not use third-party advertising cookies.
    • Social plug-in tracking cookies.These cookies are used by many social networks that have “social plug-in modules”.  We integrate these modules to provide services that can be considered as “explicitly requested” by our users.  Your consent, however, is required because some third party social plug-in tracking cookies are used for things like behavioural advertising, analytics, and/or market research.

    How long will cookies remain on my computer or mobile device?

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.  Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted.  Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device.  See the section below on how to control cookies for more information on removing them before they expire.

    What about Social Buttons?

    Social Buttons for third-party social media sites are used to enable our users to share or bookmark web pages.  We cannot prevent these sites from collecting information about you.  To understand how third-party social media sites use information about your activities on our site and the internet, please read their respective Terms of Use and Privacy Policies.

    How can I control cookies?

    You can control and manage cookies in various ways.  Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our site may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu.  More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    You can opt out of customized ads by visiting Ads Preference Manager.

    To opt-out of Google Analytics, click on the following link: Google Analytics Opt-out Browser Add-on.

    If you use our site without opting out, it means that you understand and agree to data collection for the purpose of marketing ads to you.