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Terms & Conditions for Online Sales

Our terms

  1. These terms

1.1  What these terms cover.  These are the terms and conditions on which we supply products to you through our website www.theboostboxcompany.co.uk (our site).

1.2  Why you should read them.  Please read these terms carefully before you submit your order to us.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you think that there is a mistake in these terms, please contact us to discuss.

  1. Information about us and how to contact us

2.1  Who we are.  We are The Boost Box Company Limited, a limited company registered in England and Wales.  Our company registration number is 09937356, and our registered office and main trading address is at 19 Wimblehurst Road, Horsham, West Sussex, RH12 2EA.

2.2  How to contact us.  You can contact us by telephoning our customer service team on +44(0)7566 237820, by emailing us at hello@theboostboxcompany.com, or by writing to us at 19 Wimblehurst Road, Horsham, West Sussex, RH12 2EA.

2.3  How we may contact you.  If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  "Writing" includes emails.  When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

3.1  How we will accept your order.  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order.  If we are unable to accept your order, we will inform you of this in writing and we will not charge you for the products.  This might be because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, or because we are unable to meet a delivery deadline you have specified.

3.3  Your order number.  We will assign an order number to your order and tell you what it is when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your order.

3.4  Delivery outside the UK.  We deliver to the countries listed on this page www.theboostboxcompany.com/delivery (International Delivery Destinations). However there are restrictions on some products for certain International Delivery Destinations, so please review the information on that page carefully before ordering any products from us if you live outside the UK. Please note that:

(a)  if you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  We have no control over these charges, and we cannot predict their amount;

(b)  you will be responsible for payment of any such import duties and taxes.  Please contact your local customs office for further information before placing your order; and

(c)  you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable or responsible if you break any such law.

  1. Our products

4.1  Products may vary slightly from their pictures.  The images of the products on our site are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.  Your products may vary slightly from those images.

4.2  Product packaging may vary.  The packaging of the products may vary from that shown in images on our site.

4.3  Making sure our products are right for you.  The information we provide about the products on our site is provided for your general information only.  It is not intended to amount to advice on which you should rely, and in particular we do not give any medical or health-related advice on our site. You must obtain professional or specialist advice from your doctor or other medical practitioner before taking, or refraining from, any action on the basis of the information about the products on our site, in particular when deciding whether or not a product offered for sale on our site is suitable for your personal or medical needs.  If you are giving the products to a third party, you need to make them aware of this also, and let them know that they should take obtain professional or specialist advice from their own doctor or other medical practitioner before using the products.

  1. Your rights to make changes

If you wish to make a change to the products you have ordered, please contact us.  We will let you know if the change is possible.  If it is possible, we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change, and we will ask you to confirm whether you wish to go ahead with the change.  If we cannot make the change, or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

  1. Our rights to make minor changes to the products

We may change the products:

(a) to reflect changes in relevant laws and regulatory requirements, for example if we are required to make minor changes to ingredients to comply with applicable laws; and

(b) to implement minor technical adjustments and improvements, for example to address a health and safety issue.  These changes will not affect your use of the products.

  1. Providing the products

7.1  Delivery costs. The costs of delivery will be as displayed to you on our site.

7.2  When we will provide the products.  We will deliver the products to you within the relevant timescale set out in our delivery policy www.theboostboxcompany.co.uk/delivery, which will depend on the type of delivery you choose, and in any event within 30 days after the day on which we accept your order.

7.3  We are not responsible for delays outside our control.  If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4  If you are not at home when the products are delivered.  If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5  If you do not re-arrange delivery.  If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs.  If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection from a delivery depot, we may end the contract.  If we do this, we will refund any money you have paid in advance for any products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

7.6  When you become responsible for the products.  The products will be your responsibility from the time we deliver them to the address you gave us.

7.7  When you own the products.  You own the products once we have received payment in full.

7.8  What will happen if you do not give required information to us.  We may need certain information from you so that we can supply the products to you, for example, your name, delivery address, contact telephone number, contact mobile number, and email address.  If so, this will have been stated in the description of the products on our site.  If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.  We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9  Reasons we may suspend the supply of products to you.  We may have to suspend the supply of a product to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the product to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the product as requested by you (see clause 5), or to make minor changes to the product we need to make, as set out in clause 6.

7.10  Your rights if we suspend the supply of products.  We will contact you in advance to tell you we will be suspending supply of the products, unless the problem is urgent or an emergency.  You may contact us to end the contract if we suspend supply of the products, or tell you we are going to suspend it, in each case for a period of more than seven days, and we will refund to you any sums you have paid in advance for the products after you tell us you want to end the contract.

  1. Your rights to end the contract

8.1  You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract:

(a)  If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the products replaced or to get some or all of your money back), see clause10;

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; (c) If you have just changed your mind about the products, see clause 8.3.  You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.

8.2  Ending the contract because of something we have done or are going to do.  If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any products which have not been provided (and you may also be entitled to compensation).  The reasons are:

(a)  we have told you about an error in the price or description of the products you have ordered, and you do not wish to proceed;

(b)  there is a risk that supply of the products may be significantly delayed because of events outside our control;

(c)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than seven days; or

(d)  you have a legal right to end the contract because of something we have done wrong.

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013).  For most products bought online, you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4  When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

(a)  products which are made to your specific requirements, or which are personalised or are otherwise bespoke;

(b)  products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

(c)  any products which become mixed inseparably with other items after their delivery.

8.5  How long do I have to change my mind?  You have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days.  In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

  1. How to end the contract with us (including if you have changed your mind)

9.1  Tell us you want to end the contract.  To end the contract with us, please let us know by doing one of the following: 

(a)  Phone or email.  Call customer services on +44(0)7566 237820 or email us at hello@theboostboxcompany.com.  Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)  Online.  Complete the form www.theboostboxcompany.com/contact on our site.

9.2  Returning products after ending the contract.  If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must either post the products back to us at 19 Wimblehurst Road, Horsham, West Sussex, RH12 2EA, or (if they are not suitable for posting), allow us to collect them from you.  Please call customer services on +44(0)7566 237820 or email us at hello@theboostboxcompany.com for a return label or to arrange collection.  If you are exercising your right to change your mind, you must send off the products within 14 days of telling us you wish to end the contract.

9.3  When we will pay the costs of return.  We will pay the costs of return: (a) if the products are faulty or misdescribed; or (b) if you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.  

9.4  What we charge for collection.  If you are responsible for the costs of return and we are collecting the products from you, we will charge you the direct cost to us of a collection.  The costs of collection will be the same as our charges for standard delivery, see [INSERT LINK TO CHARGES].

9.5  How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment.  However, we may make deductions from the price, as described below.

9.6  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the products, and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.  For example, if we offer delivery within 2-3 days at one cost but you choose to have the products delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7  When your refund will be made.  We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then: (a) If we have not offered to collect the products from you, your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us.  For information about how to return products to us, see clause

9.8. (b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

  1. If there is a problem with the products

10.1  How to tell us about problems.  If you have any questions or complaints about the products, please contact us.  You can telephone our customer service team on +44(0)7566 237820, email us at hello@theboostboxcompany.com, or write to us at 19 Wimblehurst Road, Horsham, West Sussex, RH12 2EA.

10.2  Summary of your legal rights.  We are under a legal duty to supply products that are in conformity with this contract.  See the box below for a summary of your key legal rights in relation to the products.  Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights.  These are subject to certain exceptions.  For detailed information, please visit the Citizens Advice website www.adviceguide.org.ukor call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.  During the expected lifespan of your products your legal rights entitle you to the following:

  • up to 30 days: if your products are faulty, then you can get an immediate refund. 
  • up to six months: if your products can't be repaired or replaced, then you're entitled to a full refund, in most cases. 
  • up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.  

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

10.3  Your obligation to return rejected products.  If you wish to exercise your legal rights to reject products, you must either post them back to us or (if they are not suitable for posting), allow us to collect them from you.  We will pay the costs of postage or collection.  Please call customer services on +44(0)7566 237820 or email us at hello@theboostboxcompany.com for a return label or to arrange collection.

11.Price and payment

11.1  Where to find the price for the products.  The price of the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct.  However please see clause 11.2  for what happens if we discover an error in the price of the products you order.

11.2  What happens if we got the price wrong.  It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.  We will normally check prices before accepting your order so that, where the products’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the products’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

11.3  When you must pay and how you must pay.  We accept payment with Visa, MasterCard and American Express debit and credit cards.  You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

  1.  Our responsibility for loss or damage suffered by you

12.1  We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

12.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed); and for defective products under the Consumer Protection Act 1987.

12.3  We are not liable for business losses.  We only supply the products for domestic and private use.  If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1.  How we may use your personal information

13.1  How we will use your personal information.  We will use the personal information you provide to us: (a) strictly in accordance with our privacy policy www.theboostboxcompany.com/privacy; (b) to supply the products to you; (c) to process your payment for the products; and (d) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

13.2  We will only give your personal information to third parties where the law either requires or allows us to do so.  Please refer to our privacy policy www.theboostboxcompany.com/privacy for details about how we will use your personal information.

  1.  Other important terms

14.1  We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation.  We will contact you to let you know if we plan to do this.  If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it, and we will refund you any payments you have made in advance for products not provided.

14.2  You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3  Nobody else has any rights under this contract.  This contract is between you and us.  No other person shall have any rights to enforce any of its terms.

14.4  If a court finds part of this contract illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5  Even if we delay in enforcing this contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.6  Which laws apply to this contract and where you may bring legal proceedings.  These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts.  If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts.  If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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